Have you ever shopped for appliances in the past? Was it a great experience or painful? Did you get all your questions answered or did you leave feeling frustrated and even more confused? Well, I’m here to tell you what to expect when you shop at Don’s.
We take a lot of pride in our showrooms. We have some of the nicest around town! We are always updating and refreshing our appliances with the most current trends the manufactures have to offer. With 10 locations, that’s a lot to keep up with but we strive to keep the customer informed.
All our sales associates are trained to keep the customer up to date on the newest products. If you want a WiFi-enabled wall oven, our sales associates know which ones to show you! If you want a dishwasher that opens when it’s done to help with drying the dishes, we know that too! Our sales associates are very knowledgeable and if we don’t know the answer, we will find it out!
Now you are ready to purchase the appliances you have picked out for your dream kitchen. The sales associates are going to go over the next steps with you. Of course, we need all the important information like your name and where you live but we also require your cell phone and email so our delivery department can contact you while you are in a meeting or just not taking phone calls. Who doesn’t like text messages?
We are going to make sure everything is correct and even let you know if the appliance is in stock or if we have to order it.
Next, our amazing delivery department is going to contact you to set up the delivery of your brand-new appliances! They are going to go over their schedule with your schedule and make sure everyone is ready. They are going to make sure the space is ready as well. Are the electrical and water hookups ready? If you have someone doing work in your kitchen, is that work done? We want to make sure we can finish the work on the day we come out. Our guys are amazing and take pride in what they do!
They will check your space, such as your doorways, just to make sure we can get the appliances into your home. Did you just get new floors? No worries, our Delivery Technicians will put down protective floor coverings to make sure they do not get damaged.
Now, let’s say your appliances, either new or old, break down. What do you do?? You are going to call our amazing service department. We have 17 Service Technicians that will go above and beyond to make sure we can either get your unit fixed or they will recommend you purchase a new unit. Our parts department can get parts quickly, sometimes even overnight! We even keep many of the most common parts in stock. Our service technicians are all qualified and have many years of experience in servicing all appliances.
From Sales, Service, and Installation, Don’s Appliances does it all! Stop in or call one of our locations and we will help you in any way we can!