Why Choose Don's?

Unlike big-box or national home improvement stores that often have limited in-stock inventory and longer lead times, choosing Don’s Appliances means we provide you with the region’s largest selection of in-stock appliances with free next-day delivery when you shop in-store at one of our 12 area locations or on our website. Our team has the best appliance sales experts in Pittsburgh, PA, Erie, PA and Morgantown, WV, with deep industry knowledge and expertise who focus exclusively on kitchen and laundry appliances. You won’t have to wander through aisles of lumber and paint to find help. The moment you walk through our doors, you will immediately be greeted by our team of trained appliance experts who understand your specific needs, whether you’re replacing a broken appliance, planning a remodel or building your dream home.

Beyond our specialized service, we offer a guaranteed lowest price that national big-box stores cannot match. While national retailers often apply strict restrictions to their price matches, frequently excluding essential factors like installation, haul-away, and special bundles, Don’s Appliances guarantees we will never be beaten by a local competitor on identical products under the same terms and conditions. By shopping with Don’s Appliances, you aren’t just getting a better price, you’re getting a specialized, local appliance retailer that provides expert in-house service and support that national home improvement stores are not equipped to handle.

Choosing Don’s Appliances means we provide the region’s largest selection of in-stock appliances with free next-day delivery when you shop in-store at one of our 12 area locations or on our website. We provide professional delivery, installation, and factory-certified service across Pennsylvania, West Virginia, Eastern Ohio, Western New York, and Maryland. Our delivery & installation service area includes:

• Pennsylvania: We proudly serve all of Western PA, stretching from our headquarters in Pittsburgh all the way north to Erie and all surrounding communities.
• West Virginia: We proudly serve Morgantown, Wheeling, Fairmont, Steubenville, and their surrounding communities.
• Ohio: We proudly serve Ashtabula, Youngstown, East Liverpool, and their surrounding communities.
• New York: We proudly serve the Lake Chautauqua region and its surrounding areas.
• Maryland: We proudly serve the Deep Creek Lake area and its surrounding communities.

Not sure if you’re in our delivery radius? If you don’t see your specific location listed above, please contact our team directly or chat with us online to confirm your eligibility.

At Don’s Appliances, the cost of our appliance diagnostic service fee (commonly called a trip charge) ensures a factory-certified, in-house technician comes to your home to perform a professional diagnosis of the appliance. Diagnostic fees are based on your proximity to our regional service locations:

• Zone 1 ($169.71 + tax): Zip Codes within 1-25 miles of our Robinson Twp. Headquarters, Erie, PA or Morgantown, WV showrooms.
• Zone 2 ($189.71 + tax): Zip Codes within 26-50 miles of our Robinson Twp. Headquarters, Erie, PA or Morgantown, WV showrooms.
• Extended Service: Outside of the listed radius above? Please contact our service department directly to review your eligibility.

How the Repair Process Works: If our technician identifies a problem with the appliance, they will provide a quote that includes the cost of labor and any parts required to complete the repair. This transparent approach ensures you know exactly what the investment will be before the service repair work begins. Please contact Don’s Appliances Service Department at 412-919-3550 (select option 4) with any questions or concerns.

Sometimes, despite our best efforts, an older appliance is simply not cost-effective to repair. At Don’s Appliances, we don’t want your diagnostic fee to feel like a lost investment. If our factory-certified trained technician determines that your kitchen or laundry appliance is beyond reasonable repair, we provide a $50 credit to put towards the purchase of a new unit. The credit is valid for 30-days following your service call and can be used at any of our Don’s Appliances or Duggan’s Service & Appliance locations throughout, Pittsburgh, PA, Erie, PA and Morgantown, WV.

With the largest in-stock inventory in the tri-state region and free next-day delivery available, we’ll help you find a replacement that fits your budget and lifestyle before your groceries (or your laundry pile) become a problem.

Yes, at Don’s Appliances, we make upgrading your new kitchen or laundry appliances effortless by offering appliance haul-away and disposal services. We understand that purchasing a new machine is only half the battle. You need a reliable way to remove the old one without damaging your home. Please note that haul-away services must be purchased at the time of the sale and cannot be added once our delivery team arrives at your home.

Removal fees are competitively priced and vary depending on the type of appliance being replaced. As the best appliance store in Pittsburgh, PA, Erie, PA and Morgantown, WV, we handle the heavy lifting and ensure your old units are disposed of properly, saving you the hassle of coordinating with third-party junk removal companies or leaving heavy appliances on the curb. Below is a look at our current haul-away and removal fees (as of April 2026):

After purchasing kitchen or laundry appliances from Don’s Appliances, you’ll receive clear, timely updates about your delivery and installation. The day before your scheduled appliance delivery, a text message from Jill will provide a convenient 3-hour delivery window. On the day of delivery, you’ll receive a real-time tracking link so you can follow your delivery truck and know exactly when our professional delivery and installation team will arrive at your home, ensuring a seamless and stress-free experience.

For ultimate peace of mind, Don’s Appliances offers extended warranty repair service protection plans on all new kitchen and laundry appliances. These plans are designed to protect yourself from the future cost of unexpected repairs, ensuring your home continues to run smoothly long after the manufacturer’s warranty expires. If you didn’t add coverage during your initial purchase, don’t worry — protection plans can be purchased up to 6-months after the delivery date of your new appliance. As the leading appliance experts in Pittsburgh, PA, Erie, PA and Morgantown, WV, we provide these plans to ensure you receive expert, in-house appliance service from factory-certified technicians.

Below is our current protection plan pricing (as of January 2026):

To view the most recent extended warranty repair service protection plan terms and conditions, please click here for full details. We believe in total transparency, ensuring you know exactly how your investment is protected. If you have questions regarding what your specific plan covers, our in-house appliance experts are ready to assist you through any of our convenient support channels:

• Live Chat: Speak with a real person instantly on our website.
• Visit a Showroom: Stop by any of our 12 local showrooms across Pittsburgh, PA, Erie, PA and Morgantown, WV.
• Call Us Today: Contact our dedicated service department or your sales associate for a personalized walkthrough of your coverage.

*Terms and conditions are subject to change. For the most up-to-date information regarding your protection plan, please contact the Don’s Appliances Service Department or your showroom sales associate.

Applying for appliance financing at Don’s Appliances is quick and convenient. You can apply online, chat with our live chat team through our website, or visit one of our 12 local showrooms for in-person assistance. Whether you’re looking for deferred interest promotions or fixed monthly installments, we have an option to fit your financial needs. Synchrony and Citi provide 6-month and 12-month deferred interest options on select brands, giving you the freedom to pay for your new kitchen or laundry appliances over time. We also offer Affirm, which provides fixed monthly installments and clear terms upfront so you know exactly what your payment will be each month.

Our team is happy to help you choose the best financing option for your needs and guide you through the application process.

At Don’s Appliances, we prioritize our customers to ensure the fastest possible lead times and the highest quality of care. Because we are committed to providing the best service support to customers who shop with us, we currently only provide service for appliances purchased at Don’s Appliances. However, we believe in rewarding loyalty. If you have purchased from us in the past, we will service all units in your home as long as they are not under warranty, even if a specific unit was originally bought elsewhere. This exclusive benefit ensures that our loyal customers always have access to our factory-certified, in-house technicians for both in-warranty and out-of warranty repairs. If you are a Don’s Appliances’ customer and have questions regarding your service eligibility, please contact our service department directly at 412-919-3550 (select option 4).

Don’s Appliances factory-certified in-house appliance technicians are certified to repair all major brands of appliances we carry. Unlike “jack-of-all-trades” repair services, our team undergoes rigorous, brand-specific training regularly to ensure they stay up to date on the latest technology used in today’s modern appliances. Because our technicians are factory-trained and in-house, we have direct access to factory-authorized manufacturer parts, ensuring your repair is completed during the first visit.

After purchasing your new kitchen or laundry appliances from Don’s Appliances, we want your new purchase to be perfect the moment we deliver and install your appliances. To ensure the best experience, we strongly recommend checking all appliances for any visible damage at the time of delivery. Our in-house delivery technicians are trained to spot issues and will proactively discuss your options with you. If visible damage is found, you have several ways to proceed:

• Accept and Fix: Most cosmetic damage can quickly be resolved under the manufacturer’s warranty by replacing a specific part at no charge to you.
• Accept a Damage Allowance: You may choose to keep the unit as it is in exchange for a discounted damage allowance. This is a great way to save, and it does not affect your functional warranty.
• Refuse the Delivery: If the product is badly damaged, you have the right to refuse it at the time of delivery. We will then work to get a replacement from our large in-stock inventory as quickly as possible.

Important: While we encourage on-site inspections, we understand things happen. All cosmetic damage must be reported within 48 hours of taking possession of the product. Reporting within this window ensures that our team can provide a quick resolution. As the leading appliance experts in Pittsburgh, PA, Erie, PA and Morgantown, WV, we are committed to ensuring your new kitchen or laundry appliances are exactly what you expected.