Our current lead time on service calls is extremely high. As a result, we are unable to take service requests at this time from new customers. If you are a Don's Appliances customer, please fill out the form below and someone will reach out within 48 hours to schedule a service appointment. At this time, we are scheduling out 2-3 weeks on our service appointments. Thank you for your business!
Don Hillebrand started Don's Appliances Sales & Service in 1971 with service as its lead building block. Today Don's Appliances has proudly built a team of 25+ people in its service department. We have been rated a "Top 100 Servicer" by Sub-Zero/Wolf and our service department get "A" grades from our various manufacturers on a continual basis.
We are a factory authorized servicer for over 25 brands and are the region's leading servicer, with all of our technicians being factory trained for the appliances that we service. Our EPA friendly service department will provide service within a 125-mile radius from our nearest store, in PA, OH, WV, and MD. All of these factors contribute to the continuing growth of Don's Appliances Service Department.
How do I submit a service request? A service request can be placed through our website by clicking the above link or
clicking here. When calling into place a service appointment, it's always best to have the model and serial number of the appliance ready, as well as an accurate description of the problem and the appliance's warranty information so that one of our Customer Service Representatives can schedule your appointment as fast as possible.
What should I expect during the service process? After submitting a request, your CSR will verify your information and schedule a date for repair. Emergent requests like leaking units and refrigerator cooling issues may be scheduled as early as the day you placed the call. We will send you a three-hour time window the day before your appointment via text or phone call, whichever method you opt for. Our technicians will also call you as they are on their way to your home, if you request. They will arrive with the proper equipment to protect your home and diagnose your service issues. If you opt for repair of the appliance, one of our Customer Service Representatives will follow up with a second call to schedule the repair.