What's our most serviced brand? Do we install plumbing products? How many locations do we have? These are a few of the questions answered in this weeks episode of Truck Talk. Even though Chuck's been with us for a while... we can't expect every question to be answered correctly! Here's a break down of this week's Truck Talk Q&A:
How many locations does Don's have?
Seemingly simple question but Don's Appliances is exploding so rapidly, it's hard to keep up! We currently have 9 locations, soon to be 10. Here's where we're located: our corporate HQ, Experience Center and showroom in Robinson; our Sleep Source/ appliance showroom in Canonsburg; our very original location in Upper St. Clair; another Sleep Source/ appliance showroom on McKnight Road in the North Hills; North Huntingdon on Route 30; our (soon to be newly renovated) location in East Liberty; Hillmon Appliance Distributors (yes, this is a Don's Appliances company) in Cranberry; our first location outside of Pittsburgh, Duggan's Service & Appliance Co. in Erie; and our most recent build, WATERSOURCE by Don's Appliances, also located in East Liberty. Our 10th location will be Don's Appliances Outlet Center in Robinson (more info coming soon!)
How do you spell (GAG-en-now)?
This one was just for fun. The proper spelling of the word is GAGGENAU, it's a German line of high-end appliances owned by BSH Home who also owns the popular brands Bosch and Thermador.
What are the most and least serviced appliance brands?
Unfortunately, even the best appliance brands need serviced from time to time, but some more than others. We no longer sell Viking products because of frequent service needs. Similar in price and caliber, but opposite end of the service-call spectrum, Sub-Zero and Wolf brands tend to need serviced less than other major brands. If you have a service question or request, you are always welcome to reach out to our in-house Service Department by completing a form on our website, emailing servicesupport@donsappliances.com or calling our toll free number 1-866-544-1711.
Do we install plumbing products?
We get asked this question quite often and it's not a straight forward, 'yes or no' answer. We install plumbed appliances, of course, meaning anything that needs hooked up to a waterline (e.g. refrigerators, dishwashers, washing machines and built-in coffee makers). We also install garbage disposals which are considered to be plumbing products. When it comes to shower heads, bath tubs, faucets, toilets and any other plumbing accessory, however, we'll leave that to the local plumbing experts to install!
How many locations do we sell mattresses out of?
In 2017 we opened our first 'Sleep Source' location selling mattresses out of our Canonsburg showroom. We thought we'd offer mattresses to our friends north of Pittsburgh, too, when we expanded our appliance showroom and opened up our second 'Sleep Source' location in our McKnight Road showroom. Both locations carry TEMPUR-Pedic and Sealy brand mattresses, bases, pillows and accessories. Stop in for your free rest test anytime!
How many delivery trucks do we have?
When this video was created, the answer was 25, however we're growing so quickly the answer could be much more now!
What appliance could Chuck not live without?
Chuck chose refrigeration and we think most would agree. Although, coffee maker would be a close second for most!