In this week's episode, Maria Scott one of our Dispatch Specialists, answers questions on the spot with the knowledge she’s honed at Don's Appliances! Unlike the video we have more than a minute to write up these answers, so here's a little more you should know...
Can I pay for appliances over the phone?
YES! We accept Visa, Mastercard, American Express and Discover. Customers must show some form of ID matching the name on the credit card to avoid any fraudulent purchases. If you would prefer to pay by check or cash, we can accept those once your appliances have been delivered and installed. If you have any questions regarding this feel free to reach out to us!
Where do electric outlets need to be placed for microwaves and ranges?
In the video, Maria was correct! Usually, outlets for ranges need to be towards the bottom right of the unit. Electric outlets for microwaves however most of the time depend on the unit. To ensure your outlet for the microwave is correct, consult your sales associate or the product spec sheet. Ranges is usually the bottom right and microwaves depends on the units consult the spec sheet.
What should I do with my animals while my Delivery and Installation is happening?
While we all love animals and many of our Delivery and Install techs would love to play with them, to ensure they don’t get hurt, having them out of the way would be the best option while we are installing appliances in your home.
If I order my mattress online is there a delivery free? Will you take away my old one?
No matter if you purchase your mattress in the store or online, there is a $99.99 delivery fee which includes us bringing the appliance to your home, setting up the base and box spring if you purchased one and taking away your old mattress with us when we leave.
I am not able to be home in time for my delivery, can I have my neighbor let the delivery crew in?
Again, the answer is yes! As long as someone over the age of 18 is home, we are able to deliver and install your appliances! If you need any other accommodations such as calling before we arrive or come out to your home, let us know prior to our arrival and we would be more than happy to do so!