Don's Appliances is committed to your satisfaction. We know returning a product is stressful on customers so we`re here to help you get it right the first time. Our talented product experts are available to help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase.
If a return is necessary, your sales associate can help facilitate the return. To start the return process, call toll free
Defective Products. Most products sold by Don's Appliances include a one year, parts and labor warranty. See your product literature or speak with one of our product experts for details. If your product is defective upon arrival, please notify delivery team. Once accepted, customer must give Don's Appliances an opportunity to make necessary repairs.. If you notice the defect after 48 hours of receiving goods, please contact the product`s manufacturer directly. Contact information for the manufacturer is included in the product literature. NOTE: Most manufacturers require one service call to diagnose the problem.
Damaged Products. All of our shipments are 100 percent insured. Products damaged during shipping are eligible for exchange at no charge to you. Product will be delivered by one of Don's Appliances delivery teams for all local deliveries. Call
The Product Does Not Meet Your Needs. If you are not satisfied with your purchase, you may return the product within 7 days of receiving it. To begin the return process, you must notify your product expert within the 7 day grace period. Products must be returned in brand new condition and packaged in their original box including all packing materials, manuals, blank warranty cards and accessories included. Products must also be free of any cosmetic damage. Products that do not meet these requirements may not be eligible for return or will incur a 25 percent restocking fee. Any product that has been installed or attempted to be installed cannot be returned. Shipping and handling charges from our warehouse are non-refundable. Customers are responsible for shipping charges incurred when returning a product.
Special order merchandise is not eligible for return or exchange unless it is damaged or defective.
The customer agrees to the terms and conditions published above when they place a completed order with our company. In addition, the customer authorizes their credit card company to abide by these terms. Don's Appliances reserves the right to cancel orders at any time.
Refunds will be handled according to our store's policies. Please contact
SHIPPING POLICY/DELIVERY POLICY: Please be assured that your items will ship out as soon as possible from the date of purchase. If a special order is placed, please anticipate a longer delivery time. You will be notified once the item has been received in our warehouse. We cannot ship to P.O. Boxes. If you are trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing.
SHIPPING AND HANDLING COSTSCosts for these services will be determined at the time of purchase or shipment.
PLEASE NOTE:Sales tax will be charged according to state law requirements. Your purchase is not exempt merely because it is made over the Internet or by other remote means. You may be required to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and pay taxes on those purchases.