Very nice hood, But?

I bought this a month ago and just installed it. Weather related delay with the addition of a new roof and vent. The instructions were okay but could have been better. Some of the parts weren't fully described and where they needed to be placed. Also, when you order the new hood it automatically comes with 24 inch covers. Trouble is I needed the 16 inch covers because of a lower ceiling. Had to buy those separately. I mean once everything was installed it looks great and really opens up the kitchen. It's just now I'm stuck with a set of 24 inch covers I can't use and I can't return.

Great Features

I bought this a month ago and the whole family loves it! There is great suction and controls on both sides of the hood. You can control the fan level and lights from either side of the island which has been great!

The perfect gift

I bought it for my wife two months ago, and she is super happy. It is made of very good material and looks great in the kitchen I don't regret having bought it.

Great, excellent, smart and sleek

I bought this equipment in July of this year after having reviewed a lot of other island range hoods, but I went for this one, and have not regretted it, compliments from all my friends visiting me!!!!

Amazing customer service!!

We bought our ZLine island range hood over four years ago and loved it until the lights stopped working suddenly one day. I emailed ZLine to ask if we had to special order the LEDs from them or could buy them anywhere. Imagine my surprise when I received a call a couple of days later, informing me that they were going to mail us four new LEDs plus a transformer at no charge! I explained again that we were waaaay out of warranty and they didn't care. I would recommend this company to absolutely anyone. Great product, amazing service!

Amazing customer service!

We bought our hood over 4 years ago so when our lights went out all of a sudden, I knew we were waaay out of warranty. I emailed ZLine to ask if I needed to order the lights from them or if I could get them anywhere. I was very pleasantly surprised when they called me to say they were mailing us a complete set of new lights (we ended up only needing one so three spares) plus a transformer (just in case) totally free of charge. I explained we were out of warranty and they didn't care. Wow! I would recommend this company to absolutely anyone!

Zline does not stand behind their defective products. Buyers beware.

I purchased this Zline range hood and after a few months, the display had a light out and the lights stopped working. I reached out to Zline and they sent me replacement parts along with videos to do the replacement. I replaced both parts. The panel worked but the lights still didn't work. Zline then sent me a new circuit board with a video. Based on the video, I knew it was too complicated for me to do on my own. I told Zline I could not do this on my own, I was not a technician. I was told that they don't cover anything but replacement parts. So I paid a tech to come out to do the replacement, they sent the wrong circuit board for my hood! I still had to pay the company that came out for their time! I contacted Zline again, they sent yet another replacement part, took me months to get the same tech back out. He installs it, now I have blinking lights. So my range hood lights are useless. I spent hundreds of dollars for techs to come out and I still have a hood that doesn't fully work. Zline's only response was that they would send out all new replacement parts again! At this point, it is cheaper for me to buy a new hood. My disappointment and frustration with this company has spurred me to submit this review so that future consumers can be aware. If you have a problem with your product, you will get a replacement part and installation video from Zline and no further help if the replacement parts don't fix the problem. If the replacement parts don't work, then Zline should stand behind their defective product and replace it, but they don't. So buyers beware.

Incredible customer service!

We have had this fan for ~4 years now. It is rare to have an issue, but when something comes up ZLINE has been absolutely the best company to deal with! Their customer service is unsurpassed and the tech advice was right on!

Replacing light bulbs

I bought the Zline GL14i-36 range hood in April 2019. People that came to see our new kitchen often remarked that they loved that range hood, we do too. But the time came to replace the lights and I read the owner's manual, saw a youtube video and hoped I could do it. I had a hard time removing the mounting from the light bulb. I contacted customer service and they were so very helpful and responsive. You will need some information to provide them such as serial number, model number, purchase order receipt but then they can provide you with the help you need. I opted to buy the Zline LED lights because I had hoped I wouldn't have to change the lights in my life time (I'm over 70). Zline is sending my a light kit and a video link so I can replace them at no charge. WOW, they really didn't have to do that. The light bulbs are not covered under any warranty but that was such a wonderful response. Thank You Zline.

Incredible customer service!!!

I purchased a z-line island range hood and somehow the baffle filter was bent. I contacted customer service asking how I could purchase a new replacement baffle when I was informed that there is a 3-year parts warranty and they would be sending a new baffle out to me for free under warranty. I was floored. I have never experienced such incredible customer service in my life. I've contacted several other companies over the years for other issues with other products and I've never been treated so nicely and efficiently as z line. I will purchase more z-line products in the future and highly recommend other people to purchase z-line products based on their customer service alone. What an incredible company! Apart from that I love the range hood. It was very fairly priced and the options it has are very good and it looks beautiful!

Beautiful design

We bought this in August of '21 and love it. It's a sleek design and the fan works great. If I would change anything, I would have four lights instead of two to distribute the light better. My husband bumps into the glass sometimes because he's 6'1" and we didn't have a tall enough ceiling.