Bodewell Membership Terms

These Bodewell Terms of Service (“Terms”) govern a Bodewell Member’s (“Member”) use of the benefits provided with the Bodewell Membership. By purchasing a Bodewell Membership, the Member agrees to abide by these Terms and any other related legal notices, conditions, or guidelines. These apply whether the Member accesses the benefits through a computer, tablet, mobile device, smart watch, console, or any other means.

Bodewell Membership

Bodewell Membership Benefits (as described below) are designed for an individual Bodewell Member. That is, they are intended to cover the Member’s primary home address. Bodewell Membership Benefits are not allowed to be used by legal entities engaged in any property management or for use in other commercial business. Bodewell Membership is currently not offered to, and will not be valid for, persons residing outside of the 48 contiguous states of the United States and the District of Columbia (not available in Hawaii, Alaska, and Puerto Rico). Bodewell Memberships can only be purchased on Bodewell.com or from participating Bodewell Preferred Partners and will not be available where prohibited by law.

Access for Membership Benefits

To access Bodewell Membership Benefits, a Member must create an account on Bodewell.com. The Member may be asked to verify the Member's identity through questions or other verification processes. After creating an account, Member will be able to access benefits information on Bodewell.com by signing in, or if speaking by phone to a Bodewell representative, self-identifying as a Member. Please note that Membership Benefits are non-transferable and cannot be reactivated once canceled. Additionally, Member can access the Personal TechPro by Assurant (PTP App) for IoT full home coverage while their Membership remains active.

Eligibility for Membership Benefits

Member must be at least 18 years old. Membership fee will be charged to the credit card provided by the Member at the time of registration.

Auto Renewal

The Membership term is 12 months from the date of purchase. One month before the Membership subscription term expires, the Member will receive notice of the renewal date. The Member may cancel the automatic renewal by signing in to their account on Bodewell.com and accessing the My Subscriptions page, or by calling a Bodewell concierge agent. The Member will have up until the day before the renewal date to cancel the Membership automatic renewal. If the Member does not opt out, the Membership will automatically renew for another 12-month term, and the Membership fee will be charged to the credit card provided by the Member at the time of purchase.

Cancellation

A Member may cancel a Bodewell Membership at any time by accessing their Account on Bodewell.com. Refunds will be issued based on benefits utilized prior to the cancelation date. If you have any questions, please contact the Bodewell concierge team at 833-429-8339.

Here’s what the Bodewell Membership includes:

• Exclusive Savings — Enjoy exclusive savings benefits with Bodewell Membership. Enjoy discounts on new appliances from the following brands: Café, Profile, GE, Haier, and Hotpoint (including parts and accessories) purchased on Bodewell.com or at a participating Bodewell Preferred Partner. Additionally, Member is eligible to receive a 10% discount on Bodewell Care Protection plans when purchased with appliance on Bodewell.com and cannot be combined with other Bodewell Care Protection plan discounts or offers.
• Free Home Delivery & Freestanding Basic Installation Services* — Receive complimentary home delivery, valued at $99 and freestanding basic installation*, typically valued at $25, on all eligible appliance purchases if the Member lives in a designated delivery area where services are already being provided. The availability of delivery and installation services will be determined at the time of purchase based on the delivery address. Eligibility for free home delivery and installation services can be viewed during checkout before purchasing a Membership.
• Free Standard Shipping on Parts, Small Appliances (excludes 2-day and Next-Day shipping) — Bodewell Members receive free standard shipping on appliance parts and small appliances. There is no minimum purchase required.
• Extended Returns — Changed your mind? Bodewell members get 15 days to return major Appliances, with no restocking or pickup fees. (Does not apply to parts and small appliance returns.)
• Exclusive Priority Scheduling Benefit — Bodewell Members receive top priority for in-home service appointments on both in-and out-of-warranty products. Simply schedule an appointment through Bodewell to ensure prompt and efficient service.
• Discounted In-Home Service — Save 25% on both parts and labor for out-of-warranty appliance repairs with Bodewell in-home service. Simply schedule a service call through Bodewell.com or a Bodewell concierge agent.
• Free Virtual Service — Bodewell Members have the option to choose a free virtual service appointment for a faster diagnosis. Simply schedule your virtual service call through Bodewell.com or by calling a Bodewell concierge agent at 833-426-3393.

*Free Standing Basic Installation Services — Most freestanding electric appliances excluding orders containing Monogram products, will be uncrated, set in place, leveled, and connected to an existing proper power source. The new appliance will be tested to make sure it is in working order and the packing materials will be removed. Basic installation service does not apply to built-in appliances such as wall ovens and cooktops or 2-step installations.

Support Availability

• Support Hours — Members can obtain assistance with their membership benefits from 8:00 am to 8:00 pm EST, Monday through Friday.
• Conceirge Support — Bodewell Members have exclusive access to a concierge team for all their appliance inquiries and support needs. Simply call 833-426-3393 to reach our Concierge team Monday through Friday from 8 AM to 8 PM, EST. Our knowledgeable team is ready to assist you in scheduling priority in-home service appointments, providing virtual support services, setting up virtual DIY appointments, and guiding you on how to utilize monitoring services and software updates via the SmartHQ app.

Access Channels

• Online Access — Members can log into their Account on Bodewell.com to access support services and view other member entitlements. This includes accessing Bodewell.com to schedule/reschedule service appointments.
• Phone Support — Members can contact Bodewell at 1-833-4Bodewell (1-833-426-3393).

Smart Home Support:

• Support for Home Appliances — Members can conveniently monitor and manage their Monogram, Café, Profile, GE, Haier, and Hotpoint brand Wi-Fi enabled appliances and access additional features by downloading the SmartHQ App.
• Personal TechPro^SM — With Assurant’s Personal TechPro, Members receive comprehensive, personalized tech support for all the devices in their digital ecosystem. To access this benefit, download the Pocket Geek Home app and accept the Personal TechPro terms of service. Select Bodwell on the welcome page in answer to “who referred you”. Then use the same email address and phone number used to purchase your Bodewell Membership to access Personal TechPro services. To learn more about Personal TechPro please visit: www.personaltechpro.com/products-covered.

Limitations

Bodewell Membership benefits apply to purchases made only on Bodewell.com or at a participating Bodewell Preferred Partner.

Built-in 2-step installation services are excluded from complimentary freestanding basic installation (typically valued at $25) for Bodewell members. Premium and Built-in 2-Step installation Services, if available in your area, will be offered to you during purchase. Examples include installation of gas ranges, gas dryers, cooktops, wall ovens, and products that require plumbing such as dishwashers. Cost of these services vary by service type and appliance.