50 Years Strong
The story of Don’s Appliances starts with a single showroom and two employees operating in the original Upper St Clair location in Norman Center. Today, 50 years later, Don’s Appliances has grown to 11 showrooms, 180 employees, and several showroom concepts under the Don’s Appliances umbrella—WATERSOURCE by Don’s Appliances, Don’s Appliances Factory Outlet, Hillmon Appliance Distributors, and Duggan’s Service and Appliances in Erie.
The rapid growth of a brick and mortar retail business during the “apocalypse” set in motion by internet retail giants is remarkable. How does a local appliance retailer expand from 7 to 11 locations when many national chains are seeing share value plummet and stores close right and left? The Hillebrands credit their successes to the forward-thinking employees of Don’s and “doing business right.” Nick Hillebrand states, “We sell the same piece of steel everyone else does. It really comes down to our people. We’re going to make mistakes from time to time but our employees always support the customer.” Don’s Appliances was founded on excellent customer service and they continuously allocate resources to enhance customer experience as the business grows and landscapes change.
For 50 years, Don’s has been growing the business and supporting customers and the communities they operate in. They’re large enough to offer competitive pricing, yet small enough to continue offering the “white glove” service they were founded on. Don’s Appliances’ focus is always on the customer— from their experience online, to the first step into a showroom, when the products are delivered and installed and well after the appliances begin needing to be serviced.
Let’s Celebrate!
Don’s Appliances wants the community to celebrate their 50th birthday, too! They have partnered with LG Home Appliances to give away a full kitchen package (worth $3,185) including a range, refrigerator, dishwasher, and microwave. From now until April 16th, register to win at www.donsappliances.com/50th-anniversary-sale.