RETURN POLICY

Don’s Appliances is committed to your satisfaction. We know returning a product is stressful on customers so we`re here to help you get it right the first time. Our talented product experts are available to help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase.

If a return is necessary, your sales associate can help facilitate the return. To start the return process, call toll free sales@donsappliances.com. Policies and procedures for obtaining a return authorization vary based on the reason for return. See below for more information.

  • Defective Products.Most products sold by Don’s Appliances include a one year, parts and labor warranty. See your product literature or speak with one of our product experts for details. If your product is defective upon arrival, notify product expert of the problem within 48 hours of receiving goods. If you notice the defect after 48 hours of receiving goods, please contact the product`s manufacturer directly. Contact information for the manufacturer is included in the product literature. NOTE: Most manufacturers require one service call to diagnose the problem.

  • Damaged Products.All of our shipments are 100 percent insured. Products damaged during shipping are eligible for exchange at no charge to you. Product will be delivered by one of Don’s Appliances delivery teams for all local deliveries. Call 1-866-544-1711 for more information.

  • The Product Does Not Meet Your Needs.If you are not satisfied with your purchase, you may return the product within 14 days of receiving it. To begin the return process, you must notify your product expert within the 14 day grace period. Products must be returned in brand new condition and packaged in their original box including all packing materials, manuals, blank warranty cards and accessories included. Products must also be free of any cosmetic damage. Products that do not meet these requirements may not be eligible for return or will incur a 25 percent restocking fee. Any product that has been installed or attempted to be installed cannot be returned. Shipping and handling charges from our warehouse are non-refundable. Customers are responsible for shipping charges incurred when returning a product.

  • Special order merchandise is not eligible for return or exchange unless it is damaged or defective.

  • The customer agrees to the terms and conditions published above when they place a completed order with our company. In addition, the customer authorizes their credit card company to abide by these terms. Don’s Appliances reserves the right to cancel orders at any time.


    Refunds will be handled according to our store's policies. Please contact info@donsappliances.com for a copy of our store's policies.

PRIVACY POLICY

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

SECURITY POLICY

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

SHIPPING POLICY/DELIVERY POLICY:

Please be assured that your items will ship out as soon as possible from the date of purchase. If a special order is placed, please anticipate a longer delivery time. You will be notified once the item has been received in our warehouse. We cannot ship to P.O. Boxes. If you are trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing.

SHIPPING AND HANDLING COSTS

Costs for these services will be determined at the time of purchase or shipment

PLEASE NOTE:

Out of state orders WILL NOT be charged sales tax. In state orders will be charged 7% sales tax.